Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns: To qualify for a return, the item must be in its original condition—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Return Process: To initiate a return, contact us at monarchdesigns@myYahoo.com. If your return is accepted, we will provide instructions on how and where to send your package. Please note that items sent back without prior return authorization will not be accepted. The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped). For any questions regarding returns, feel free to contact us at monarchdesigns@myYahoo.com  

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items: Certain items are non-returnable, such as custom products (including special orders or personalized items). If you have questions or concerns about your specific item, please reach out to us. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period: If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original condition—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at monarchdesigns@myYahoo.com